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It is more impossible than ever to separate our business lives from our social ones. Anywhere you go, you can look around and observe people checking email on their smartphones or tablets, most of which are connected to both their personal and professional accounts. We never stop working, no matter what time of day it […]
We all want to put our best foot forward. So much so that sometimes we put more of an emphasis on creating an image of ourselves than being ourselves. We all want to be perceived as intelligent, invincible, and insightful, especially to those whom we’ve just met or would like to meet. This is of […]
Despite the commoditization of so much in our lives, relationships shouldn’t be categorized in such a way. People want to be recognized, and uniquely so. The prevalence of social media, especially Facebook and Twitter, has enabled us to express ourselves online like never before. Isn’t it great that people are so willing to share more […]
A killer idea for a new product or service is a great place to start a new entrepreneurial venture. But it takes more than a great idea to sustain success. Relationships—with customers, prospects, and even acquaintances—can be the “make it or break it” difference. Unfortunately, the era of Facebook, LinkedIn and Twitter has not equipped […]
Technology has made almost every activity in our daily lives easier and faster. This enables us to accomplish so much more than previous generations—not only more quickly, but in some cases, seemingly effortlessly. It has given us, for example, the means to produce results in less time, helping to free up more time for other […]
Good bedside manner can reassure and comfort a patient even when facing a difficult diagnosis, while poor bedside manner can leave a patient feeling dissatisfied or anxious, from a visit as innocuous as a routine checkup. Big difference. But how does bedside manner apply to business in general? Two words: customer service.
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