Comments on: The 88% Team http://mikemuhney.com/the-88-team/2009/08/ Using Technology To Effect Closer Business and Social Relationships Wed, 08 Sep 2010 08:18:48 +0000 http://wordpress.org/?v=2.6 By: PaulBuchtmann http://mikemuhney.com/the-88-team/2009/08/#comment-11 PaulBuchtmann Wed, 19 Aug 2009 11:57:08 +0000 http://mikemuhney.com/?p=116#comment-11 Mike very approporiate. A couple of other organisations that work towards the view of all executives must be customer facing are: a) McDonalds executives must spend at least 1 day every 6 months and the current Australian CEO came from being a casual when she was only a young girl and lives by the example. b) When Tandy was in Australia all executives and HQ management staff had to spend one day per year in a store and it was amazing to see the change in these people after the experience. I believe a phrase that you coined of "everybody sells" is one that has stuck with me forever. It seems and the more you look into an organisation the more organisations need to understand the number of customers who cease to do business with them because of indifference. This often comes from customer attitudes of those who believe they do not sell but provide a service to customers and customers are a distraction to their daily workload. The fact that they exist because of the customer often fails to excite them. Mike very approporiate. A couple of other organisations that work towards the view of all executives must be customer facing are:

a) McDonalds executives must spend at least 1 day every 6 months and the current Australian CEO came from being a casual when she was only a young girl and lives by the example.

b) When Tandy was in Australia all executives and HQ management staff had to spend one day per year in a store and it was amazing to see the change in these people after the experience.

I believe a phrase that you coined of “everybody sells” is one that has stuck with me forever.

It seems and the more you look into an organisation the more organisations need to understand the number of customers who cease to do business with them because of indifference. This often comes from customer attitudes of those who believe they do not sell but provide a service to customers and customers are a distraction to their daily workload. The fact that they exist because of the customer often fails to excite them.

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